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My camera is not working properly

The SmartReader HD camera is a powerful, reliable tool that rarely has issues. Normally, the problem users experience appears to be the camera but is something else entirely.

There are only a few reasons why you may belive your camera ls will not work.

Issue:           The barcode will not scan.

Solution:     Inspect the barcode for damage.

Solution:     Touch the tablet screen on the barcode image. screen to adjust focus. Sometimes the camera will not autofocus.

Issue:           Camera times out quickly.

Solution:      This can happen when your tablet is not up to date. Restart tablet to update software.

If you still can not get your camera to work, call us directly.