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My camera is not working properly
The SmartReader HD camera is a powerful, reliable tool that rarely has issues. Normally, the problem users experience appears to be the camera but is something else entirely.
There are only a few reasons why you may belive your camera ls will not work.
Issue: The barcode will not scan.
Solution: Inspect the barcode for damage.
Solution: Touch the tablet screen on the barcode image. screen to adjust focus. Sometimes the camera will not autofocus.
Issue: Camera times out quickly.
Solution: This can happen when your tablet is not up to date. Restart tablet to update software.
If you still can not get your camera to work, call us directly.