Need immediate help?
call (877) 868-9967 or email
I made a mistake when running a drug test
The SmartReader system is designed to create a reliable, secure, legally defensible system. To accomplish this, the data integrity of the system must remain unchanged.
Unfortunately, if you have entered the donor's name or any other information wrong, there is nothing we can do to help you. Once the donor signs the SmartReader tablet and provides an authorization for testing, the data must remain unchanged.
If you have any questions regarding this policy, call us directly.