Frequently Asked Questions

Can I edit a completed drug screen result?

Unfortunately, once a drug test is finished, it can not be modified directly. If you have made a mistake or need to update the result form or record, information can be added to the "Notes" section on any completed result form. To add notes, see Adding Notes

How many users can I add to my SmartReader account?

License level Quick Reader: 1 user, 1 location Smart Reader: 2 user, 1 location Reader Plus: Unlimited users and locations Reader Pro: Unlimited users and locations Other plans available

How can a rapid test be customizable?

SmartReader's patented technology allows users to remove any unwanted drugs from testing and reporting. This patented technology allows users to create custom panel configurations without having to stock more than one test kit type. In fact, the SmartReader SSD18 offers over 250,000 different panel configurations.

Is there a monthly fee?

SmartReader license plans start a FREE. So there is a plan for anyone and any budget. If all you are looking for a Quick Reader that helps your staff read rapid test kits, then the FREE plan will work for you. If you require automated results, multiple locations all the way to custom software we can help you find the right plan for your orginization. If we do not have a plan that works, we can make one. Select only the features you want and ask for a custom quote.

Do I need training to use Smart Reader?

Not really. If all you want to do is scan rapid drug test kits, then you can just follow the onscreen instructions. Even with the PRO license, you will not need training, just a demo so we can show you what your new read can do and where to find everything. It is actually very simple.

Is there a contract to sign?

No contract or commitment is required. You can cancel your service, at anytime. If in the fiorst 30 days, you do not like Smart Reader, you can return it for a full refund. If you don't love it, we will take it back.

Do I need special test kits for Smart Reader?

Although SmartReader will technically read most rapid drug test kits, we make test kits specially for Smart Reader. These kits are designed to provide a preliminary result 99.9% of the time. That means you will almost never get a "I do not know the result" from us. Each time you scan a fully developed Smart test kit, you will get a usable drug test result form.

If we have not answered your question, please feel free to complete the form at the bottom of the page and you will get a response quickly.