Smart Support Center

The support resources are updated weekly with new content. Have a question that we did not answer, just let us know. 

SmartTraining Certifications

Are you ready to become a SmartReader Certified User? Take the Level 1 (RT) and Level 2 (SR) certifications for an ungraded status on your result forms. 

Level 1 Certification

Rapid Testing Technology (POCT)

LIVE NOW!

View Sample Certificate

Level 2 Certification

SmartReader Testing Users

View Sample Certificate

Level 3 Certification - coming soon

SmartReader Admin Users

View Sample Certificate

SmartSupport Questions and Answers

Explore the east to understand articles on "How To..." and discover just how simple it is to get the most our of your SmartReader system.. 

Fix ...

• Keyboard not working

• I can't log in to app or Dashboard

• My camera is not working 

• Result email not received

• I made a mistake on a drug test

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How to...

• Add notes to a drug test

• Add a new user

• Add a new location

• Invalidate a drug test

• Create a custom panel

• Change home page settings

• Customize the result form

Web Dashboard

• overview

• details page

• users page

• locations page

• online ordering​

FEATURES SNAP SHOTS

• Client Portal ​