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SmartReader

Support Center

The SmartReader Support Center is designed to answer all of your questions and concern. If you do not see your issue listed here, please let us know. We update this site regularly.

Fix ...

• Keyboard not working

• I can't log in to app or Dashboard

• My camera is not working 

• Result email not received

• I made a mistake on a drug test

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How to...

• Add notes to a drug test

• Add a new user

• Add a new location

• Invalidate a drug test

• Create a custom panel

• Change home page settings

• Customize the result form

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What is ...

• Pass/Fail

• Validate

• Suspect

System Alerts

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Training and Education

• schedule training

• get certified

• drug information

Web Dashboard

• overview

• details page

• users page

• locations page

• online ordering​